Effective Date: 8 September 2026
Last Updated: 8 September 2026
Operator: Borrow-bee, India
Contact: support@borrowbee.in
This page explains how to request deletion of your Borrow-bee account and associated personal data.
Email an Account Deletion Request
1. Available deletion-request method
Borrow-bee does not currently have an automatic self-service account-deletion endpoint. Account and data deletion requests are handled through Borrow-bee support.
From the mobile app, go to Profile → Help & Support → Data Deletion Policy → Request Account Deletion. That action opens a prepared email to Borrow-bee support. You can also send an email directly to support@borrowbee.in with the subject Borrow-bee account deletion request.
The public deletion instructions are available without signing in at https://borrow-bee.in/delete-account.
2. Information to include
To help locate your account, include:
- the phone number registered to your Borrow-bee account;
- your profile email address, if one is saved; and
- a clear statement that you want the account and associated personal data deleted, or a description of the specific data you want deleted.
If an active booking, return, report, or dispute is relevant to the request, you may include its Borrow-bee booking or listing identifier.
Do not email your OTP, UPI PIN, payment password, full Aadhaar number, or an unredacted identity document.
3. Verification of the request
Borrow-bee must take reasonable steps to confirm that the requester controls the account. Support may ask you to sign in, confirm account details, respond using the profile email address where available, or complete another proportionate verification step.
Borrow-bee will not ask you to disclose an OTP by email or telephone. A request may be paused if account ownership cannot be reasonably verified.
4. Data generally deleted or de-identified
After a request is verified and any necessary account review is complete, Borrow-bee will generally delete or de-identify data that is no longer required, which may include:
- active account access and associated authentication information where applicable;
- profile details, saved profile location, profile photo, recent searches, and push-notification registrations;
- active listings and listing images that are not needed for an existing rental, dispute, or legal record;
- KYC document images, selfie, and verification information where no safety, fraud, dispute, or legal reason requires retention; and
- support information or user content that can be removed without affecting another person's rights, safety, or legitimate transaction record.
You may ask to delete specific personal data without requesting closure of the entire account. Some profile information can also be corrected through Edit Profile.
5. Information that may be retained
Borrow-bee may retain limited information where reasonably necessary for security, fraud and abuse prevention, an active or completed rental, another user's transaction history, reports or moderation, disputes, legal claims, applicable obligations, or legitimate accounting and record keeping.
Depending on the request, retained information may include minimized booking records, messages connected to a transaction or safety issue, reviews, reports, disputes, evidence, moderation history, technical or security records, historical payment-status metadata, and limited account identifiers needed to prevent misuse. Where reasonably possible, retained information will be restricted or de-identified and will not be used to create a new active public profile.
Borrow-bee does not state a fixed deletion-processing or backup-removal timeframe in the current implementation. Retention depends on the data, the purpose for which it remains necessary, and any applicable obligation or dispute.
6. Before requesting deletion
If possible, complete or resolve active bookings, item returns, reports, disputes, and outstanding obligations before requesting deletion. Borrow-bee may need to preserve access or transaction information while one of these matters remains active.
Uninstalling the app, signing out, or disabling notifications does not delete your Borrow-bee account or server-side data.
7. Contact
Send account-deletion and associated-data deletion requests to support@borrowbee.in.
Borrow-bee may use an available contact method to ask for verification information or communicate the result of the request.